We are already aware of everything currently posted on this status page. Please refrain from opening tickets regarding any issues posted here - It only strains our support staff and doesn’t help resolve the issue.
This includes requesting information on the issue - Information will be added to these posts as necessary.
- x10hosting Support Team
This past week we were forced to do an emergency kernel update due to a critical security issue being found in the majority of 2.6.x kernels. Because of the immediate need to update it left us with no time to properly test everything which led to some issues.
We are going to be updating the kernel and some other software once again, this will hopefully fix the remaining issues and return things to the normal.
There will be some downtime associated with the updates, we’re hoping to keep it minimal. This post will be updated once we have more information.
The new kernels have been applied, we are having an issue with one kernel module that may require a reboot over the next few days to be fixed. A post will be made once we have further information. The hosting service does not rely on this module, everything will work as usual.
This morning a 0-day exploit was released for the majority of CentOS 6.x kernels, while we have applied temporary fixes to the servers, a kernel update must occur for a complete fix. We will be temporarily taking down and performing maintenance on all free servers to apply this update. We will also be taking this time to update some other software on the system.
When maintenance is completed this post will be updated.
The majority of maintenance has been completed, we do still have some stuff to finish off that may require restarting some services. Any long-term outages should be finished.
It appears that websites and cPanel on the Absolut server are currently running very slowly. We are investigating the cause of the slowness and are working to resolve it.
UPDATE: This issue has been resolved.
It appears that the internet provider Comcast has placed some sort of routing block for their customers to our web hosting server Vox. This results in Comcast users unable to access server and any websites hosted on it.
This may be confirmed by a Comcast customer by running a traceroute to an affected domain name.
An example trace indicating this problem is shown below.
If you are affected by this issue please contact Comcast to report the problem.
UPDATE: It appears that vox has been unblocked by Comcast, so you should now be able to access your websites.